CasinoJackpot Privacy Policy — How We Keep Your Information Safe

This Privacy Policy is issued by the operator of CasinoJackpot (https://casinojackpot.app). It explains how CasinoJackpot collects, uses, and safeguards your personal information.

By registering with or using CasinoJackpot, you agree to this Privacy Policy. If you do not agree with any part of it, please discontinue use of our services and contact us at support@casinojackpot.app.

This policy was last updated in June 2026. Any changes will be reflected on this page, and significant updates will be communicated to your registered email.

2.1 Information Provided at Registration

We collect the information you provide when creating a CasinoJackpot account. This includes your full name, date of birth, mobile number, email address, and preferred payment method.

2.2 Identity Verification Information (KYC)

Your identity document details — such as your National ID number — may be requested during withdrawals or security verification. This information is used solely for identity verification and is never shared with third parties unnecessarily.

2.3 Automatically Collected Information

When you use CasinoJackpot, certain information is collected automatically — such as your device type, operating system, browser version, IP address, and session duration. This data is used primarily to improve platform security and performance.

2.4 Payment Information Storage

CasinoJackpot never stores the PIN or password of your bKash, Nagad, or Rocket account. Only your mobile banking number and transaction reference are retained — solely to verify withdrawals and resolve disputes.

CasinoJackpot uses your personal information only for specific, legitimate purposes. The key uses are outlined below:

• Account Management: For registration, login, password recovery, and account security.
• Payment Processing: For the secure processing of deposits and withdrawals and to prevent fraud.
• Customer Support: For troubleshooting, responding to queries, and resolving disputes.
• Security: To detect unauthorized access, duplicate accounts, and fraudulent activity.
• Legal Obligation: To comply with AML (Anti-Money Laundering) and KYC policies.
• Platform Improvement: We analyse usage patterns to make technical improvements — however, this analysis does not use personal data directly; only anonymised data is used.

Your gaming history and betting records are stored in your account as personal statistics. If a dispute arises, these logs will be reviewed — they are not used for any other purpose.

CasinoJackpot does not sell, rent, or trade your data. However, it may be shared in a limited number of circumstances:

4.1 Payment Service Providers

Minimum necessary data is shared with these payment gateways to process transactions via bKash, Nagad, or Rocket — strictly for transaction verification and subject to their own privacy policies.

4.2 Game Software Providers

Third-party game providers (such as Evolution Gaming and Pragmatic Play) are used to power Live Casino and slots games. Only an anonymized player ID is shared with them — never your name or contact details.

4.3 Legal Authorities

If law enforcement or a regulatory authority issues a legally valid order, CasinoJackpot is required to provide the relevant data. We will endeavor to notify you in advance wherever permitted by law.

CasinoJackpot employs internationally standard technical security measures to keep your data safe at all times. These measures are designed with Bangladesh's network environment in mind.

5.1 Transmission Security

All data transmitted from your device to CasinoJackpot servers is encrypted using TLS 1.3. This means your payment details and login credentials cannot be read by anyone while in transit over the internet.

5.2 Server Security

CasinoJackpot's servers operate under firewall protection, intrusion detection systems, and regular security audits. All personal data stored on our servers is secured with AES-256 encryption.

5.3 Two-Factor Authentication

SMS OTP verification is used when logging in to your CasinoJackpot account. If a login is detected from an unfamiliar device or a new location, an automatic SMS alert is sent to you. This ensures that no one other than you can access your account.

5.4 Staff Access Controls

Within CasinoJackpot, only staff members who require access for their specific role can view particular data. All access is logged and audited regularly. Any employee found viewing user data without authorisation is subject to immediate disciplinary action.

Cookies are small text files stored in your browser. CasinoJackpot uses cookies, but only for essential purposes.

6.1 Cookies We Use

• Session Cookie: Keeps your session active while you are logged in. Cleared when the browser is closed.
• Preference Cookie: To remember your language preference or chosen odds format.
• Security Cookies: To prevent CSRF attacks and fraud.

6.2 Cookies We Do Not Use

CasinoJackpot does not use tracking cookies from third-party advertising networks. No ad tracking tools such as Google Analytics or Facebook Pixel are active on CasinoJackpot.

CasinoJackpot believes your data belongs to you. That's why we give you the following rights:

CasinoJackpot strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal data from minors.

Date of birth is verified at registration. If a minor opens an account using false information and is later identified, the account will be terminated, all data will be deleted, and no balance will be refunded.

CasinoJackpot does not retain your data indefinitely. Each type of information has a defined retention period:

• Active Account: All data is retained for as long as your account remains active.
• Closed Account: Up to 5 years after account closure — due to AML and legal compliance requirements.
• Transaction Record: 7 years — in accordance with international financial record-keeping standards.
• Support Conversations: 2 years — for quality assurance and dispute resolution purposes.
• Marketing Data: Deleted within 30 days of subscription cancellation.

Once the retention period expires, data is securely deleted or anonymized so it can no longer be linked to any individual.

CasinoJackpot may update this Privacy Policy from time to time — due to new technologies, changes in law, or expansion of services. For significant changes:

• The "Last Updated" date at the top of this page will reflect the change.
• You will be notified in advance via your registered email or SMS.
• At least 14 days' notice will be given before any changes take effect.

Continued use of CasinoJackpot after any changes take effect will be considered acceptance of the updated policy.